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    FAQs

    Our extraordinary Technical Support and Customer Service is one of the main reasons why our clients rate HostRomeo as the number one Cloud hosting company.

    • Can I pay HostRomeo with paypal ?

      At HostRomeo, we offer a variety of payment methods to ensure your convenience. You can pay for our hosting services using credit or debit cards, prepaid cards, and PayPal. If you have any further questions or need assistance with your payment, feel free to contact our support team.

    • How secure is my site?

      At HostRomeo, your site’s security is our top priority. We provide SSL certificates, advanced firewalls, and regular malware scans to protect your site from threats. Our team monitors your site 24/7 to ensure it's always safe and secure.

    • I registered a domain, but it’s not working. What else do I need to do?

      Congratulations on your new domain! Welcome to Host Romeo's heart! If you ordered it with your hosting package, simply wait for DNS propagation. If you bought it separately, check if it’s linked to the correct hosting package using a WHOIS lookup to see the configured name servers.

    • What is your refunding policy?

      HostRomeo offers a 30-day money-back guarantee on all hosting plans. If you're not satisfied, you can request a full refund within the first 30 days of your service.

    • I'd like to know the best way to contact you.

      Got it! To reach HostRomeo's customer support, you have a few options: 1. **Email**: You can contact us via support@hostromeo.com. 2. **Phone**: You can give us a call at +919025971986. 3. **Customer Support Portal**: The best option is to submit a support ticket through their customer support portal at https://hostromeo.com/clientarea/submitticket.php. Submitting a support ticket through their portal is often the most effective way to get assistance with any issues or queries you have.

    • Do you provide 'Windows Hosting'?

      At present, our focus is on supporting Linux as the operating system. You are welcome to install Windows independently if you choose, and we have observed successful installations. However, we do not offer support for Windows.

    • Do you charge for servers that are not actively running?

      Yes, all servers that have completed their setup process will incur charges until they are deleted, regardless of whether they are powered on or off. This policy ensures that we allocate full resources internally, facilitating quick startup and boot times for our customers.

    • What is cloud reseller hosting ?

      Cloud reseller hosting allows individuals or companies to purchase cloud hosting resources from a provider and resell them to their own customers. This model offers scalability, reliability, and cost-effectiveness without the need for managing physical infrastructure. Resellers can brand the services as their own and provide tailored hosting solutions to their clients.

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    Where does Romeo call home?

    Our service related operations are held at #94, 12th Street, Venkateshwara Nagar, Kottivakkam, Chennai, India and our primary datacenters are sited at Helsinki, Uusimaa, Finland, Europe.

    It's not just
    filling with bucks
    instead
    hearts
    We hate redirections!

    Our support team hates redirections! We do not hire a marketing expert for a sales team, and likewise our 'billers' are not Aryabatta's successors. We only employ people who are skilled Linux Administrators. We want to ensure that each support agent can provide a remedy for whatever issue our clientele face!

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    Our mission is to make life easier for website developers and their customers. We do it by offering easy to use, fast and reliable web hosting services.

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