Refund Policy

At HostRomeo, we want to ensure you are fully satisfied with our hosting solutions. That's why we support a comprehensive refund framework with our standard 30-day money-back guarantee.

1. 30-Day Money-Back Guarantee

If you are not completely satisfied with our services, you can request a full refund within the first 30 days of your purchase. This guarantee is designed to give you peace of mind while checking our server reliability.

The 30-day refund window starts from the exact signup date of the service. Requests received past the 30-day deadline will not be eligible for a refund.

2. Eligible Services

The refund policy applies to the following standard hosting services:

• Cloud Shared Hosting plans.
• WordPress Hosting plans.
• Cloud Reseller Hosting plans.

3. Non-Refundable Items and Services

Due to third-party registrar terms and licensing costs, the following items are strictly non-refundable:

• New Domain registrations and registrar transfer fees.
• SSL Certificates.
• One-time administrative configuration or setup fees.
• Dedicated server rentals (due to provisioning resources).

4. How to Claim a Refund

To submit a refund request, please follow these steps:

Log in to the Client Portal and open a support ticket under the Billing Department at:

Open a Billing Ticket

Once approved, refunds will be credited back to your original payment gateway (Credit/Debit Card or PayPal) within 5 to 10 business days depending on your banking institution.

5. Account Abuse Violations

Accounts suspended or terminated due to acceptable use policy violations, system abuse, or legal infractions (e.g. hosting spam/malware) forfeit their eligibility for any refund under the 30-day money-back guarantee.