What to check in an uptime commitment
- Scope: does the commitment apply to the network, server, or your complete website?
- Measurement: how are downtime and partial outages counted, and over what period?
- Exclusions: scheduled maintenance, customer changes, software, and upstream providers may be treated differently.
- Remedy: check whether a missed target qualifies for service credit, how to request it, and the deadline.
HostRomeo's published commitment
HostRomeo currently advertises a 99.9% uptime guarantee. The Terms of Service describe a 99.9% network uptime SLA and say credits may be available under the applicable billing guidelines, subject to stated exclusions. Read the current terms for the precise scope and claim process; this overview does not replace the service agreement.
Monitor your own website
Use an external uptime monitor from a network outside your hosting account. Monitor important pages and transactions, retain incident timestamps, and test from more than one location where possible. For outages, record the affected domain, time range, error message, and any recent DNS or application changes before contacting support.
Questions about the SLA?
Ask support which uptime terms apply to your chosen hosting service and how to report an incident.
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